MUJI Customer Service

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Returns & Refunds

How can I return a food item?

If you have any queries regarding the MUJI Food item you purchased, please contact Customer Services and the team will be happy to help.

Alternatively, please return the item(s) with information on the issue and your details to:

MUJI Online
Unit 2
Fairway Drive
Greenford
UB6 8PW
What is MUJI's returns policy?

Online Refunds Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us at MUJI Online UK, we will be happy to refund or exchange a product if it is in a fully resalable condition (with its original and undamaged packaging). Returns should be made within 30 days from delivery of the order.

We will refund the price of the item(s) or process an exchange once it is received.

Please return the item(s) with a copy of the completed Order Form to:

MUJI Online Returns Dept.
Unit 2
Fairway Drive
Greenford
UB6 8PW

If the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item (this includes underwear and bed linen). Please do not return any store-bought items or any items purchased in a different region to MUJI Online UK. We will be unable to process these returns and the package will be returned to the sender. However, customers can return online purchases at any UK store. Please ensure to bring a copy of the order form/receipt with you.

For any returns to us, we recommend using a recorded service as we cannot be held responsible for any items lost in transit. Please keep your postage receipt. A refund of the delivery charge will be given only for incorrect, damaged or faulty goods, but not when a product is unwanted or unsuitable. This does not affect your statutory rights as a customer.

Order Forms

A copy of the Order Form will be sent with each order. If you return any purchased items from MUJI Online, please complete and include this form within the package.

If the original Order form is no longer available, please use one of the below options:

  1. Print and complete a copy of the Online Returns Slip.
  2. Include a clear handwritten note with the following important details: Order ID, Customer Name, Contact Telephone Number, Email Address and Reason for the Return.

Furniture Refund Policy

Unsuitable Items

If you change your mind about a product, please inform us within 30 days of the product being received. The product should be returned unused and in the original undamaged packaging, otherwise we reserve the right to refuse a refund, or deduct a charge which will be no more than 30% of the original price. There will be no refund for the delivery charge and you will be charged for collection of the product.

Faulty Items

If an item is faulty within the first year of purchase, we are happy to issue an exchange or refund. MUJI will cover the courier charges. This does not affect your statutory rights. To arrange a return, please contact us as soon as possible.

If you have any queries about a return, please feel free to contact us.

What is MUJI's waste electrical and electronic equipment (WEEE) and waste battery policy?

Electronic waste is one of the fastest growing waste streams and much of it can be recycled to make new consumer goods. The UK's Waste Electrical and Electronic Equipment (WEEE) and Waste Battery Regulations require that all retailers both actively assist in delivering a UK wide WEEE and Waste Battery collection infrastructure and encourage their customers to participate in recycling.

MUJI are offering free in-store take back service so you are able to take your electrical items/batteries (that was purchased from any retailer) to our stores. You must ensure that the product is clean and safe, i.e. no broken glass or sharp edges. We reserve the right to refuse products that are not presented in a clean and safe manner.

All new electrical and electronic products now carry the 'crossed out wheelie bin' logo (below) to help you identify which products are recyclable. You do not need to have purchased new equipment to be able to recycle your old appliances. The products are sent to our recycling centre for processing.



*We reserve the right to refuse products that are not presented in a clean and safe manner.

How do I know if my refund has been processed?

Returns can take up to 15 working days to be processed once received back to the warehouse.

Once your return has been received, we may contact you to about the refund or exchange that has been requested. When your return is processed, we will send you a confirmation email.

Please contact us if more than 15 days have passed and you have not received your return confirmation email (please check your spam/junk inbox).