MUJI Customer Service

We are here to help you.

General Information

Recycle at MUJI: In-store Initative

Plastic Recycling:

Return your unwanted MUJI PP Drawers, PET Bottles & Skincare containers to any of our stores and as a thank you, you will receive a 10% OFF voucher for your next purchase in-store.

Garment Collecting:

Bring back your unwanted MUJI garments to any of our stores to be repurposed. Your garments will be re-dyed using 100% natural dyes for a second life. Items that can't be reused are recycled into new materials, such as home insulation. As a thank you, you will receive a 20% OFF voucher for your next garment purchase in-store.


  • Valid in-stores only (not available at MUJI Online).
  • Items to be handed in to a member of staff.
  • Please ensure items are clean.
  • Discount card will be presented upon recycling.
  • One voucher per person, per day.
MUJI Food Product Information - Disclaimer

Product Information

While every care has been taken to ensure product information is correct, food products are constantly being reformulated, so ingredients, nutrition content, dietary and allergens may change. Although product information is regularly updated, MUJI is unable to accept liability for any incorrect information. This does not affect your statutory rights.

You should always read the product label and not rely solely on the information provided on the website.

If you have any queries or you would like advice on any products, please contact MUJI Customer Services.

This information is supplied for personal use only and may not be reproduced in any way without the prior consent of Ryohin Keikaku Europe Limited nor without due acknowledgement.

© Ryohin Keikaku Europe Ltd 2023

How can I delete my Online Account?

In order to order to delete your account with us, please follow the steps below:

  • Visit our Contact Us page on our website to enter your email address, message and submit your request.
  • For security reasons, an email will be sent to you which contains a link to help us verify your registered email address, please click on the link and this will allow the IT team to proceed with your request.

Please do not hesitate to contact us if you need any further assistance.

Does MUJI sell gift vouchers or can my company open a credit account?

Unfortunately MUJI does not currently offer credit account facilities to companies.

MUJI now offers customers to purchase Gift Cards in-stores however, customers are currently unable to purchase a gift card online or use a gift card on the website.

How can I contact MUJI?

Please contact the Customer Service team:

Click here or email:

The team will get back to you in a timely manner. Please kindly check your spam/junk folder to check for any responses.

How do I cancel or make changes to my order?

Unfortunately we are unable to make amendments to orders once they have been received for processing.

If you wish to add items to your order, please place a separate new order (with delivery costs) through the website.

If you would like to cancel your order once it has been submitted, please contact our Customer Services team.

What postage options do you use?

We use the following postage services for our Online Orders:

  • Royal Mail First Class
  • Parcelforce 48
  • DPD
  • S&S Sintons (For furniture and selected large items).
Where can I make Press enquiries about MUJI?

Please feel free to contact our PR & Marketing team by email at:

How can I find out about new products and promotions?

We are always launching new products and promotions, and if you would like to be one of the first to find out about these, please sign up to our free MUJIMail newsletter.

Click here to join.

Does MUJI offer Student Discount?

10% Off Student Discount

MUJI Student Discount is available to students who hold an account with Student Beans. It can be redeemed online at or participating UK stores. Simply enter the promo code at checkout to receive the discount off full-price items on orders over £20.
How to redeem your Student Discount online:
• Join or sign in to Student Beans to verify your student status.
• Once verified, you will receive a single-use promo code for 10% off full-priced items to redeem at checkout.
• Minimum spend £20.
• To receive the discount at a participating store, simply show staff a valid student ID at till point.
• For Self-Checkout tills, enter the single-use promo code from Student Beans at checkout.
Exclusions apply:
• Cannot be used in conjunction with any other offer.
• Selected product exclusions apply; cannot be used for delivery costs, shopping bags and gift card purchases.
• The discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
• MUJI reserves the right to (I) cancel this offer at any time; (II) refuse to allow any individual to participate in this offer; (III) withdraw this offer if it is deemed that there has been inappropriate or unfair use; and (IV) amend these terms and conditions.