Payment Questions

Your card may be declined for many reasons, the most common of which are listed below:

• The address does not match the address on the bank records.
• The postcode does not match the bank records.
• The card number has been typed in incorrectly.
• The card security number or CVS number has been typed in incorrectly.
• The card is not enrolled into 3D Secure.
• The card type that you are using is not accepted by us.

Please ensure that you type your address into the payment system exactly as it is recorded on your bank or credit card statement, paying particular attention to your house/flat number and postcode.

Unfortunately, we have no control over the authorisation process. Please contact your bank if your card continues to be declined.

Your card is not charged when it is declined (it may appear so if your check your online banking), however when a card is declined; the funds intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be taken from your account. The reserved funds will automatically be released after a certain amount of time, usually within just a few days, depending on your bank.

We accept the following card types when paying by credit card. The same cards are accepted if you pay by PayPal.

• Mastercard
• American Express
• Visa
• JCB
• Union Pay
• Discover